Terms of Service
The terms that apply when you shop at Diamondpaint.shop.
Last updated: November 2026
1. Agreement
These terms govern your use of https://diamondpaint.shop and any purchase you make from Diamondpaint.shop. By placing an order you agree to these terms, our Privacy Policy, Shipping Information and Returns & Refunds policy.
2. Products and prices
We do our best to show our kits accurately, but colours can vary slightly between screens and the printed canvas. Prices are shown in the currency you select and include the product only; shipping and any applicable taxes or duties are shown at checkout. We may correct pricing errors and cancel affected orders with a full refund.
3. Orders and payment
An order is accepted when we send the order confirmation email. Payment is taken at checkout through Stripe or PayPal. We may refuse or cancel orders that appear fraudulent or cannot be fulfilled; you will be refunded in full in that case.
4. Custom photo kits
By uploading a photo you confirm that you own it or have permission to use it, and that it does not contain unlawful content. We may decline photos that cannot produce a good-quality kit and will refund you if we do. Custom kits cannot be returned for a change of mind (see our returns policy).
5. Shipping and delivery
Delivery times shown on the website are estimates (processing 2–4 business days plus transit). Risk of loss passes to you on delivery. Customs duties or import taxes for international orders are your responsibility.
6. Returns and guarantee
Our 30-day guarantee and the conditions for returns and refunds are described in the Returns & Refunds policy, which forms part of these terms.
7. Intellectual property
All designs, images, text and the Diamondpaint.shop name are owned by us or our licensors and may not be copied, resold or used commercially without written permission. Kits are sold for personal use. If you believe content on this site infringes your rights, contact us with details and we will review it promptly.
8. Accounts and conduct
You are responsible for keeping access to your email account secure, since sign-in links are sent by email. You agree not to misuse the website, attempt to gain unauthorised access, or use it for any unlawful purpose.
9. Limitation of liability
To the fullest extent permitted by law, our liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these terms limits liability that cannot be limited by law, including your statutory consumer rights.
10. Changes and contact
We may update these terms at any time; the version published on the website at the time of your order applies to that order. For any question about these terms, contact us or email [email protected].