Privacy Policy

Who we are

Diamondpaint.shop (https://diamondpaint.shop) is an online store selling diamond painting kits. This policy explains what personal data we collect when you use our website and place orders, how we use it, and the choices you have. You can reach us at [email protected].

What we collect

• Order details: your name, shipping and billing address, email address, phone number (if provided) and the products you buy.
• Payment data: payments are processed by Stripe or PayPal. We never see or store your full card number; we receive only a confirmation of payment and the last four digits of the card.
• Account data: if you sign in to your account, we store your email address and link it to your orders and wishlist. We use passwordless sign-in links, so we do not store passwords.
• Custom photos: photos you upload for a custom kit are used only to produce your kit and are deleted from our servers after production.
• Usage data: standard server logs (IP address, browser, pages visited) and cookies used for the shopping cart, your currency preference and basic analytics.

How we use it

• To process and deliver your orders and send order confirmations, shipping updates and tracking links.
• To answer your questions and handle returns or refunds.
• To send you offers and new arrivals only if you subscribed to our newsletter. Every email contains an unsubscribe link.
• To prevent fraud and keep the website secure.
• To understand how the store is used so we can improve it (aggregated analytics).

Who we share it with

We share data only with the services needed to run the store: payment providers (Stripe, PayPal), our production and shipping partners (name and address to deliver your kit), carriers and tracking services, our email delivery provider, and hosting providers. We do not sell your personal data.

Cookies

We use essential cookies for the cart, checkout and sign-in, and a small number of analytics and advertising cookies to measure campaigns. You can block or delete cookies in your browser settings; the cart and checkout need essential cookies to work.

How long we keep it

Order records are kept for as long as required by tax and accounting law (typically 7 years). Account data is kept while your account is active. Custom photos are deleted after your kit is produced. Newsletter data is kept until you unsubscribe.

Your rights

Depending on where you live (including under GDPR and CCPA) you may have the right to access, correct, delete or export your personal data, to object to or restrict certain processing, and to withdraw consent at any time. To exercise any of these rights, contact us and we will respond within 30 days.

Children

Our store is intended for adults. We do not knowingly collect personal data from children under 16.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed. Continued use of the website after an update means you accept the revised policy.