Frequently Asked Questions
Everything you need to know about our diamond painting kits, shipping and returns. Can't find your answer? Contact us — we reply within 24 hours.
About our diamond painting kits
Is diamond painting hard to learn?
Not at all — if you can match a symbol to a bag, you can diamond paint. Every Diamondpaint.shop kit includes simple instructions and all the tools, so your first session feels natural within minutes.
What comes in the diamond painting kit?
The adhesive coded canvas, all resin drills sorted and labelled, an applicator pen, wax pad and tray. Everything needed from the first drill to the last.
Are the drills enough to finish the canvas?
Yes — kits include roughly 20% extra drills of every colour, so spills or lost drills never stop the project. This applies to every diamond painting kit in our range.
How do I preserve the finished painting?
Roll it gently with a rolling pin so every drill is set, then frame it (with or without glass) or apply a brush-on sealer for extra hold. This applies to every diamond painting kit in our range.
Shipping, tracking & returns
How long does shipping take?
Most kits are made to order and arrive within 2–3 weeks, with tracked shipping the whole way. You will receive a tracking link by email as soon as your order ships.
Can I track my order?
Yes — every order ships with tracking. The easiest way is your account page: sign in with just your email (no password needed) to see all your orders and live tracking in one place. You can also use the tracking link in your shipping email, or contact us with your order number and we will send you an update.
What if something is wrong with my kit?
Contact us within 30 days and we will make it right — replacement diamonds, a new canvas, or a refund under our 30-day money-back guarantee.